Whether you're planning to invest in automated packaging systems, or have already bought them, it's always recommended to have a good idea on how to fulfill your maintenance and service needs. Here are the top 4 questions that you should ask your packaging OEM (Original Equipment Manufacturer) about the maintenance and service programs.
#1 Will you provide any operator training?
Training of machine operators is crucial, not only for effective functioning, but also for the machine maintenance program. The machine operators should actually know how to properly set up, calibrate, and operate the machines. More in-depth training will also be helpful for troubleshooting minor mechanical issues then and there.
#2 Will you provide recommendations on spare parts?
Since the packaging machine is the composition of several mechanical and electrical parts, you may require spare parts at some point of time. The vendor should provide you with a list of spare parts once you buy the machine. The list will be helpful for you, as it tells how often these parts are to be replaced.
#3 What sort of remote support do you provide?
You can actually expect to get automated packaging solutions only if the machines are intended to be accessed remotely. Most modern packaging machines are capable of being diagnosed and remedied 90% of problems with a phone call only. Such remote support is appreciated, as you're likely to resolve issues in a hassle-free manner.
#4 Will you come to my plant for periodic service audits?
Having certified technicians visit your plant assures you that the machines are well-maintained and they'll serve your plant for many years to come. Since the technicians will inspect your machines regularly, would-be faults will be fixed on time. What's more? You can have expert advice which will certainly be beneficial for you.
I hope, this blog post will help you choose the right vendor for your next purchase of packaging machines.
Training of machine operators is crucial, not only for effective functioning, but also for the machine maintenance program. The machine operators should actually know how to properly set up, calibrate, and operate the machines. More in-depth training will also be helpful for troubleshooting minor mechanical issues then and there.
#2 Will you provide recommendations on spare parts?
Since the packaging machine is the composition of several mechanical and electrical parts, you may require spare parts at some point of time. The vendor should provide you with a list of spare parts once you buy the machine. The list will be helpful for you, as it tells how often these parts are to be replaced.
#3 What sort of remote support do you provide?
You can actually expect to get automated packaging solutions only if the machines are intended to be accessed remotely. Most modern packaging machines are capable of being diagnosed and remedied 90% of problems with a phone call only. Such remote support is appreciated, as you're likely to resolve issues in a hassle-free manner.
#4 Will you come to my plant for periodic service audits?
Having certified technicians visit your plant assures you that the machines are well-maintained and they'll serve your plant for many years to come. Since the technicians will inspect your machines regularly, would-be faults will be fixed on time. What's more? You can have expert advice which will certainly be beneficial for you.
I hope, this blog post will help you choose the right vendor for your next purchase of packaging machines.
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